Privacy policy

This Privacy Policy explains how REVON collects, uses, stores and protects personal data when you browse or use our website.

By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

REVON is operated by:

Company name: VLT COMPAGNIE
Website: REVON
Registered address: 1 Rue Marguerin, 75014 Paris, France
Company registration number (SIRET): 99144936400017
Email: support@revon-pov.com
Phone: +44 7488 813603

Customer support is available by email from Monday to Friday, 9:00 am to 5:00 pm (UK time).
Most enquiries are answered within 48 hours.

2. Personal Data We Collect

We only collect the information necessary to operate the website, process orders, and provide customer support.

When you place an order or contact us, we may collect:

  • first name and last name

  • postal address

  • email address

  • phone number, where provided

  • order-related information

This information is used to process purchases, arrange delivery, provide support, and send essential service communications relating to your order.

Where the website allows account creation or contact form submissions, the information provided is used to manage your request and, where applicable, to provide access to your customer account.

Payments

Payments made on the website are handled securely by authorised payment providers such as Stripe, Shopify Payments.

REVON does not store and does not have direct access to your full card or banking details.

3. Cookies

Our website may use cookies and similar technologies for the following purposes:

  • enabling essential website and checkout functions

  • maintaining basket functionality

  • measuring website performance and usage

  • remembering certain user preferences

  • helping to protect the website against abuse or security threats

You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function properly if certain cookies are refused.

Where applicable, a session or login-related cookie may be stored on your device, including where you choose options such as “remember me”. Such cookies are generally deleted when you log out or expire automatically after a set period.

4. Embedded Content and Third-Party Services

Some parts of the website may include third-party content or services, such as videos, images, widgets, tracking modules or embedded media.

When interacting with such content, third-party providers may collect certain technical or usage data in accordance with their own privacy policies. REVON does not control how those third parties process data once you interact with their services.

5. Analytics

We may use analytics tools to better understand how visitors use the website, including information such as pages visited, browsing behaviour, device type, and general traffic data.

This information is used for internal analysis, website improvement and user experience optimisation. Where possible, analytics data is aggregated or anonymised.

6. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law.

As a general rule:

  • order information is retained for the period required to comply with legal, tax and accounting obligations

  • customer account data is retained until the account is deleted or closure is requested

  • customer service emails and messages may be retained for up to 24 months after the matter has been resolved

  • cookies may remain active for between 6 and 24 months, depending on their purpose and settings

7. Your Rights

Under applicable data protection rules, including the UK GDPR where relevant, you may have the right to:

  • access the personal data we hold about you

  • request correction of inaccurate or incomplete data

  • request deletion of your personal data

  • object to certain forms of processing

  • request restriction of processing

  • request portability of the data you have provided to us

To exercise any of these rights, please contact us at: support@revon-pov.com

For security reasons, we may ask for proof of identity before responding to certain requests. We aim to respond within 30 days, unless a longer period is permitted by law.

8. Fraud Prevention and Anti-Spam Measures

In order to protect the website, our business and our customers, certain technical data may be processed automatically for fraud prevention, abuse detection or anti-spam purposes.

This may include information such as IP address, browser type, device data or user agent strings.

9. Sharing of Personal Data

Your personal data may be shared only where necessary with trusted third parties involved in operating the website and fulfilling orders, including:

  • delivery and logistics providers

  • payment processors

  • platforms used for transactional emails or customer communications

These service providers are expected to handle data in accordance with applicable security and data protection standards.

REVON does not sell personal data to third parties.

10. Data Security

We use appropriate technical and organisational safeguards to protect personal data against unauthorised access, loss, misuse, disclosure or alteration.

These measures may include secure connections (such as SSL encryption), limited internal access, and secure storage practices.

However, no online service or transmission method can ever be guaranteed to be completely secure.

11. Email and SMS Marketing

Where you choose to subscribe to email updates, newsletters or SMS marketing, you agree to receive promotional communications from REVON.

You may withdraw your consent and unsubscribe at any time by using the unsubscribe link or opt-out option included in the relevant message.

12. Minors

REVON does not knowingly collect personal data from children under the age of 15.

If personal data relating to a minor has been provided without the consent of a parent or legal guardian, the relevant guardian may contact us so that the information can be deleted where appropriate.

13. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time in order to reflect legal, technical or operational changes.

The version published on this page is the version currently applicable.

14. Contact

For any question, request or concern relating to this Privacy Policy or your personal data, you may contact us at:

support@revon-pov.com